Last updated: 17 September 2026
At ShopTvs, we want you to be completely satisfied with your purchase. This policy explains how order cancellations, returns, exchanges and refunds work.
1. Order Cancellation
You can cancel your order free of charge any time before it has been shipped. Once an order is out for delivery or delivered, it can no longer be cancelled and will instead follow our return process below. To cancel an order, contact us as soon as possible via phone, WhatsApp or the Contact Us page with your order details.
2. Return Eligibility
Products can be returned within 7 days of delivery if they are:
• Damaged or defective on arrival
• Significantly different from what was ordered
• In their original, unused condition with all original packaging, accessories and invoice
3. Non-Returnable Items
Products that have been installed, wall-mounted, physically damaged after delivery due to misuse, or are missing their original packaging/accessories are not eligible for return, except in cases of a manufacturing defect covered under warranty.
4. Refund Process & Timeline
Once a returned product is received and inspected, we will notify you of the approval status. Approved refunds are processed to your original payment method within 5–7 business days. For Cash on Delivery orders, refunds are made via bank transfer or UPI.
5. Exchange Policy
If your product is defective or damaged on arrival, we offer a free replacement instead of a refund, subject to stock availability. Exchange requests must be raised within 7 days of delivery.
6. Damaged or Defective Products
Please inspect your product at the time of delivery. If you notice any visible damage, note it with the delivery partner and contact us within 48 hours with photos of the damage so we can resolve it quickly.
7. How to Request a Return, Exchange or Refund
Contact our support team with your order number and reason for return via shoptvs01@gmail.com, +44 7375847265, or the Contact Us page, and we'll guide you through the rest of the process.